Privacy Policy

IntelliBrella™ respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Geophysis, operating as IntelliBrella™ (“IntelliBrella™,” “we,” “us” or “our”), collects, uses, discloses, stores and protects personal information when you:

• Visit www.intellibrella.com and related webpages
• Purchase or inquire about an IntelliBrella™ product
• Create or use a customer account
• Subscribe to marketing communications
• Contact customer service
• Submit a return, warranty or product-support request
• Participate in a survey, promotion or contest; or
• Otherwise interact with IntelliBrella™

This Privacy Policy applies to the IntelliBrella™ website, online store and related services collectively referred to as the “Services.”

By using the Services or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

IntelliBrella™ is operated by:

Geophysis

Operating as IntelliBrella™

Windsor. Ontario

Canada

Privacy Contact: Michael J. Jones, Chief Executive Officer

Email: support@intellibrella.com

The person identified above is responsible for overseeing IntelliBrella™’s privacy practices and responding to privacy-related questions and requests.

2. What Is Personal Information?

“Personal information” generally means information about an identifiable individual.

Depending on the circumstances, personal information may include a person’s name, email address, telephone number, shipping address, billing information, purchase history, account information, device identifiers, online activity or communications with us.

Personal information generally does not include information that has been anonymized so that it can no longer reasonably be associated with an identifiable individual.

3. Personal Information We Collect

The personal information we collect depends on how you interact with IntelliBrella™.

A. Contact and Identity Information

We may collect:

• First and last name
• Email address
• Telephone number
• Billing address
• Shipping address
• Country, province, state, city and postal or ZIP code
• Company name, where applicable; and
• Other contact details you voluntarily provide

B. Order and Transaction Information

When you place an order or attempt to make a purchase, we may collect:

• Products ordered
• Product variations and quantities
• Order number
• Purchase date
• Purchase price
• Discounts or promotional codes used
• Currency
• Billing and shipping details
• Payment status
• Delivery and tracking information
• Returns, refunds and exchanges
• Warranty claims; and
• Communications relating to the transaction

C. Payment Information

Payments may be processed by third-party payment providers such as a third-party payment provider.

Depending on the payment method, the payment provider may collect:

• Credit or debit card details
• Cardholder name
• Billing address
• Bank or digital-wallet information
• Payment authentication information; and
• Transaction and fraud-prevention data

IntelliBrella™ generally does not receive or store complete payment-card numbers when payments are processed by an authorized third-party payment provider.

We may receive limited payment-related details such as:

• Payment confirmation
• Payment method type
• Last four digits of a payment card
• Card brand
• Billing address
• Transaction identifier; and
• Fraud or risk assessment results

The payment provider handles payment information according to its own privacy policy and security practices.

D. Customer Account Information

If customer accounts are available, we may collect:

• Login email address
• Encrypted or securely processed account credentials
• Saved addresses
• Order history
• Account preferences
• Wishlist or saved-product information; and
• Account activity

You are responsible for keeping your account credentials confidential.

E. Communications and Customer-Service Information

When you contact us, we may collect:

• Your name and contact information
• The content of your message
• Order and product details
• Photographs or videos you submit
• Records of customer-service communications
• Product questions
• Complaints
• Return requests
• Warranty details; and
• Any other information you voluntarily provide

Please do not send sensitive personal, financial or medical information unless it is reasonably necessary for us to address your request.

F. Warranty and Product-Support Information

When you submit a warranty or product-support request, we may collect:

• Your identity and contact information
• Proof of purchase
• Product model or identifying information
• Purchase location and date
• Description of the problem
• Product photographs or videos
• Shipping details
• Repair, replacement or refund information; and
• Communications relating to the claim

We use this information to assess the request, provide support, improve products and meet legal or safety obligations.

G. Marketing and Subscription Information

When you subscribe to emails, SMS messages or other marketing communications, we may collect:

• Name
• Email address
• Mobile telephone number
• Communication preferences
• Date, time and method of consent
• Signup source
• Messages opened
• Links selected
• Unsubscribe history; and
• Information needed to demonstrate compliance with applicable marketing laws

You may unsubscribe from marketing communications as described in Section 13.

H. Reviews, Testimonials and User Content

If you submit a product review, testimonial, photograph, video or other public content, we may collect:

• Your name or chosen display name
• Review text
• Rating
• Photographs or videos
• Product purchased
• Submission date; and
• Any information you include in the submission

Information posted publicly may be visible to other visitors and may be copied or shared outside our control.

Do not include information in a public submission that you do not want publicly available.

I. Surveys, Promotions and Contests

If you participate in a survey, giveaway, contest or promotion, we may collect:

• Name
• Contact information
• Eligibility information
• Survey responses
• Contest entry information
• Social-media username
• Prize-delivery details; and
• Other information described in the applicable rules

Separate rules or notices may apply to a particular contest or promotion.

J. Website, Device and Technical Information

When you access the Website, we and our service providers may automatically collect information such as:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Device identifiers
• Language
• Approximate geographic region derived from an IP address
• Referring webpage
• Pages visited
• Links selected
• Search terms entered
• Date and time of access
• Time spent on pages
• Shopping-cart activity
• Checkout activity
• Website errors
• Advertising identifiers; and
• Cookie or similar-technology identifiers

This information may be considered personal information when it can reasonably be connected to an identifiable person or device.

K. Information From Third Parties

We may receive personal information from third parties such as:

• Ecommerce and website-hosting platforms
• Payment processors
• Shipping carriers and fulfilment providers
• Fraud-prevention providers
• Analytics providers
• Advertising and social-media platforms
• Customer-review services
• Marketing and email platforms
• Retail or distribution partners
• Referral partners; and
• Other service providers acting on our behalf

We may also receive information when another person purchases a product for you or provides your information as a delivery recipient. In that situation, we use the information to fulfil the order and communicate about delivery or support.

4. How We Collect Personal Information

We may collect personal information:

• Directly from you
• Automatically through the Website
• Through cookies and similar technologies
• From our ecommerce and payment platforms
• From delivery, marketing, analytics and support providers
• From retailers or authorized sales partners
• When another person provides information to send you an order or gift; and
• Where collection is otherwise permitted or required by law

5. How We Use Personal Information

We may use personal information for the following purposes.

A. Providing Products and Services

We may use information to:

• Process and fulfil orders
• Verify payment
• Send order confirmations and receipts
• Arrange shipping and delivery
• Provide tracking information
• Process returns, refunds and exchanges
• Respond to customer questions
• Manage customer accounts
• Provide product support
• Process warranty claims; and
• Provide the products and services you request

B. Operating and Improving IntelliBrella™

We may use information to:

• Operate and maintain the Website
• Understand how visitors use the Website
• Improve navigation and checkout
• Develop or improve products
• Diagnose technical problems
• Test Website performance
• Measure customer satisfaction
• Conduct internal analysis
• Train customer-service personnel
• Forecast inventory and demand; and
• Improve business operations

C. Communicating With You

We may use information to send:

• Order confirmations
• Payment receipts
• Shipping and delivery updates
• Account notices
• Responses to inquiries
• Return and warranty communications
• Product-care information
• Important changes to our Services
• Security notices
• Product warnings
• Safety notices; and
• Recall information

These transactional or service-related messages may be sent even when you have opted out of promotional marketing.

D. Marketing and Advertising

With consent or as otherwise permitted by law, we may use information to:

• Send promotional emails or text messages
• Provide product announcements
• Offer discounts or promotions
• Recommend products
• Measure marketing performance
• Create advertising audiences
• Deliver or measure online advertisements; and
• Understand whether advertising led to Website visits or purchases

Where required, we will request consent before using personal information for these activities.

E. Security, Fraud Prevention and Legal Compliance

We may use information to:

• Authenticate customers
• Detect and prevent fraud
• Monitor suspicious transactions
• Protect accounts
• Secure the Website
• Enforce our Terms of Service
• Investigate misuse
• Protect our rights and property
• Maintain financial and business records
• Comply with tax, accounting and legal requirements
• Respond to lawful requests
• Manage disputes and legal claims; and
• Meet product-safety and recall obligations

F. Anonymized and Aggregated Information

We may anonymize or aggregate information so that it can no longer reasonably identify an individual.

We may use properly anonymized or aggregated information for research, statistics, product development, business planning and other lawful purposes.

6. Consent

We collect, use and disclose personal information with your consent or as otherwise permitted or required by law.

The form of consent may depend on:

• The sensitivity of the information
• The reason it is being collected
• Your reasonable expectations
• The method of interaction; and
• Applicable legal requirements

Consent may be:

• Expressly provided through a form, checkbox or request
• Provided verbally or in writing
• Inferred from your actions where appropriate; or
• Obtained through an authorized representative

For example, when you enter a shipping address and submit an order, we understand that you consent to the use and disclosure of that information as reasonably necessary to process and deliver the order.

We will seek additional consent before using personal information for a materially different purpose unless additional consent is not required by law.

7. Withdrawing Consent

You may withdraw consent to certain uses of your personal information, subject to reasonable notice and legal or contractual restrictions.

Withdrawal may limit our ability to provide a product, service or requested feature. For example, we cannot complete an online purchase without collecting information needed for payment, delivery and transaction records.

To withdraw consent, contact us using the information in Section 22.

Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

8. When We Disclose Personal Information

We do not sell personal information in exchange for money.

We may disclose personal information to the following categories of recipients when reasonably necessary.

A. Ecommerce and Website Providers

We may use third-party platforms to host and operate our Website and online store.

These providers may process customer, account, order, device and transaction information to supply their services.

Our ecommerce provider is currently:

none—the website is served as static files and no ecommerce platform is currently used

Customers should also review the applicable provider’s privacy information where appropriate.

B. Payment Providers

We disclose transaction information to payment processors, banks and payment networks to:

• Process payments
• Authenticate transactions
• Prevent fraud
• Process refunds; and
• Handle payment disputes

C. Shipping and Fulfilment Providers

We may provide names, addresses, telephone numbers, email addresses and order information to:

• Postal services
• Couriers
• Warehouses
• Fulfilment partners
• Customs agents; and
• Delivery providers

This information is used to prepare, ship, track and deliver orders.

D. Technology and Business-Service Providers

We may engage providers that support:

• Website hosting
• Cloud storage
• Cybersecurity
• Customer support
• Email delivery
• SMS delivery
• Data analysis
• Accounting
• Inventory management
• Customer reviews
• Fraud detection
• Product support; and
• Other operational services

These providers may access personal information only as reasonably necessary to perform their contracted services or as otherwise permitted by law.

E. Analytics and Advertising Providers

Subject to your choices and applicable law, we may disclose or make online identifiers and Website activity available to analytics, social-media or advertising providers.

These providers may help us:

• Understand Website traffic
• Measure advertising
• Attribute sales
• Limit repeated advertisements
• Develop advertising audiences; and
• Deliver more relevant promotional content

Depending on the tools used, providers may combine information from IntelliBrella™ with information collected through other websites or services under their own privacy policies.

F. Professional Advisors

We may disclose information to:

• Lawyers
• Accountants
• Insurers
• Auditors
• Consultants; and
• Other professional advisors

Such disclosure will be limited to information reasonably needed for their services.

G. Business Transactions

Personal information may be reviewed, disclosed or transferred as part of:

• Financing
• Due diligence
• A merger
• A corporate reorganization
• A sale of assets
• An acquisition
• Insolvency proceedings; or
• A transfer of all or part of the IntelliBrella™ business

Where appropriate, we will take reasonable measures to require that the information be protected and used only for legitimate transaction purposes.

H. Legal, Regulatory and Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary or permitted to:

• Comply with applicable law
• Respond to a court order, warrant or lawful government request
• Cooperate with law enforcement
• Investigate fraud or unlawful activity
• Protect customers or the public
• Address an emergency
• Enforce an agreement
• Establish, exercise or defend legal claims
• Investigate a privacy or security incident; or
• Conduct a product recall or safety notification

I. With Your Direction or Consent

We may disclose personal information to another person or organization when you direct us to do so or provide consent.

9. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, software-development kits, local storage and similar technologies.

A cookie is a small file stored on a browser or device. Cookies may enable the Website to recognize a device, remember preferences and understand Website activity.

A. Necessary Cookies

Necessary cookies support functions such as:

• Shopping-cart operation
• Checkout
• Payment security
• Account login
• Fraud prevention
• Website security
• Load balancing; and
• Saving privacy preferences

The Website may not function properly without these cookies.

B. Preference Cookies

Preference cookies may remember:

• Language
• Region
• Currency
• Display preferences
• Saved products; and
• Other selections

C. Analytics Cookies

Analytics technologies may help us understand:

• Number of visitors
• Pages viewed
• Traffic sources
• Website errors
• Device categories
• Checkout behaviour; and
• General Website performance

D. Advertising Cookies

With consent where required, advertising technologies may be used to:

• Measure advertisements
• Understand advertising referrals
• Deliver interest-based advertisements
• Create advertising audiences
• Limit repeated advertising; and
• Measure purchases associated with advertising campaigns

E. Managing Cookies

Depending on the Website configuration and your location, you may manage non-essential cookies through:

• The Website’s cookie banner or preference tool
• Your browser settings
• Your device settings; or
• Controls offered by the applicable analytics or advertising provider

Blocking cookies may affect Website functionality.

Browser “Do Not Track” signals are not interpreted consistently across the industry. Unless expressly stated otherwise, the Website may not respond to every Do Not Track signal.

10. Analytics

We may use analytics services such as none currently in use.

Analytics providers may collect information through cookies or similar technologies, including:

• Device and browser details
• Approximate region
• IP address
• Website interactions
• Page views
• Referring pages; and
• Conversion information

We use this information to understand Website use and improve our Services.

Remove this section or identify the actual analytics provider before publishing.

11. Interest-Based Advertising

IntelliBrella™ may use advertising services such as none currently in use.

Where enabled, these services may use cookies, pixels or related identifiers to measure Website activity and provide advertisements on third-party platforms.

You may be able to control interest-based advertising through:

• The IntelliBrella™ cookie-preference tool
• Your browser or mobile-device settings
• The advertising platform’s privacy settings; and
• Industry opt-out tools available in your region

Declining interest-based advertising does not necessarily prevent all advertisements. It may result in advertisements that are less personalized.

Remove this section if IntelliBrella™ does not use advertising pixels or behavioural advertising.

12. Shopping Cart and Abandoned Checkout Communications

When you begin checkout but do not complete a purchase, we may retain limited checkout and cart information.

Where permitted and with any legally required consent, we may send a reminder about an incomplete checkout.

You may unsubscribe from promotional abandoned-cart messages by using the unsubscribe option in the message or contacting us.

13. Email and SMS Marketing

We may send promotional emails or text messages only with consent or where otherwise permitted by applicable law.

Marketing messages may include:

• Product announcements
• Promotions
• Discounts
• Educational content
• Company news
• Surveys; and
• Event information

You may unsubscribe at any time by:

• Selecting the unsubscribe link in an email
• Following the opt-out instructions in a text message; or
• Contacting us at support@intellibrella.com

Unsubscribe requests will be processed as required by applicable law.

We may retain limited information concerning your opt-out request to ensure that we respect it.

Unsubscribing from marketing does not stop necessary communications regarding:

• Existing orders
• Payments
• Deliveries
• Returns
• Warranty requests
• Account security
• Product safety; or
• Recalls

14. Social-Media Platforms

IntelliBrella™ may maintain pages or accounts on third-party social-media services.

When you interact with us through social media, the platform may provide us with information such as:

• Your public profile name
• Username
• Comments
• Reactions
• Direct messages
• Public posts; and
• Other information controlled by your settings

Social-media platforms process information under their own privacy policies. We do not control how those platforms collect or use information.

15. International Processing and Storage

Some of our service providers may process or store personal information outside Ontario or outside Canada.

As a result, personal information may be subject to the laws of another province, state or country and may be accessible to courts, law-enforcement agencies or government authorities under those laws.

When we use providers outside Canada, we take reasonable steps appropriate to the information and circumstances to require suitable privacy and security protections.

Contact us for additional information about our use of service providers outside Canada.

16. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary to:

• Complete the purposes described in this Privacy Policy
• Provide products and services
• Maintain transaction and warranty records
• Meet accounting and tax requirements
• Maintain marketing consent records
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Address product-safety obligations; and
• Meet other legal or regulatory requirements

Retention periods vary depending on:

• The nature and sensitivity of the information
• The reason it was collected
• The length of the customer relationship
• Warranty and product life cycles
• Legal limitation periods
• Tax and accounting obligations
• Security needs; and
• Applicable law

When personal information is no longer required, we will securely delete, destroy or anonymize it, subject to technical, legal and operational limitations.

Information stored in backups may remain for a limited period until the backups are securely overwritten or deleted.

17. How We Protect Personal Information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information.

Safeguards may include:

• Access controls
• Password protection
• Encryption in transit where supported
• Secure payment processing
• Limited staff access
• Service-provider agreements
• System monitoring
• Fraud-prevention procedures
• Security updates
• Staff privacy practices
• Backup procedures; and
• Secure deletion or destruction practices

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

You should protect your account credentials and avoid sending sensitive information through unsecured channels.

18. Privacy and Security Incidents

If we experience a loss, unauthorized access or other breach involving personal information, we will investigate and take reasonable steps to contain and address it.

Where required by applicable law, we will:

• Notify affected individuals
• Report the incident to the appropriate privacy regulator
• Notify other organizations that may reduce the risk of harm; and
• Maintain required records

19. Your Privacy Rights

Subject to applicable law and limited exceptions, you may request:

• Confirmation of whether we hold personal information about you
• Access to your personal information
• Information about how the information has been used
• Information about organizations to which it has been disclosed
• Correction of inaccurate or incomplete information
• Withdrawal of consent
• Closure of your customer account
• Deletion of information that we are not legally required to retain; and
• Additional information about our privacy practices

We may require information to verify your identity before fulfilling a request.

We will not use identity-verification information for unrelated purposes.

Certain information may not be provided where access is restricted or prohibited by law, including where disclosure could reveal another person’s personal information, privileged information or confidential commercial information.

Where we refuse all or part of a request, we will explain the reason where legally permitted.

20. Correcting Your Information

We take reasonable steps to keep personal information accurate and complete for the purposes for which it is used.

You may update certain information through your customer account, where available.

You may also request a correction by contacting us. Where appropriate, we may ask for documentation supporting the correction.

21. Children’s Privacy

The Website and IntelliBrella™ online store are intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate consent from a parent or guardian.

If you believe a child has provided personal information to us without appropriate consent, contact us so that we can investigate and take appropriate action.

A parent or guardian purchasing an IntelliBrella™ product for a child may provide the adult’s own purchasing and contact information.

22. Contacting IntelliBrella™ About Privacy

Questions, concerns, complaints or privacy requests may be directed to:

Privacy Officer

Geophysis

Operating as IntelliBrella™

Canada

Email: support@intellibrella.com

Please include enough information for us to understand your request. Do not send complete payment-card details or other unnecessary sensitive information by email.

We will investigate privacy complaints and respond within a reasonable period.

23. Complaints to the Privacy Commissioner

We encourage you to contact IntelliBrella™ first so that we can attempt to resolve your concern.

You may also have the right to make a complaint to the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.

Information about the Office of the Privacy Commissioner of Canada is available at its official government website.

24. Third-Party Websites

The Website may link to websites, applications or services operated by third parties.

This Privacy Policy does not govern the privacy practices of third parties that independently control their own collection and use of personal information.

We recommend reviewing the privacy policy of any third-party website or service before providing information.

25. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our products or Services
• Our technology or providers
• Our data practices
• Applicable laws; or
• Regulatory guidance

The updated Privacy Policy will be posted on the Website with a revised “Last Updated” date.

Where required by law, we will provide additional notice or request consent before applying a material change to personal information already collected.

We recommend reviewing this Privacy Policy periodically.

26. Language

This Privacy Policy may be made available in more than one language.

If there is a conflict between versions, the version designated by IntelliBrella™ as legally controlling will apply, subject to applicable consumer and language laws.

27. Accessibility

IntelliBrella™ is committed to making its privacy information reasonably accessible.

To request this Privacy Policy in an alternative format or to obtain assistance with a privacy request, contact us using the information in Section 22.